Customer Service Policy

View Board-Approved Policy (PDF)

This webpage has been formatted for easier online reading. The PDF is the official policy document approved by the Board of Trustees.

Statement of Policy

The Hudson Library and Historical Society strives to provide the highest quality customer service to its community. To achieve this goal the Library requires staff act in the following manner.

Regulation

During interactions with library staff, customers can expect to:

• Be acknowledged appropriately
• Be treated with respect and courtesy
• Receive the same high standard of service regardless of race, age, ethnicity, religion, gender, physical challenges, or any other criteria
• Receive prompt and timely service
• Receive professional and knowledgeable assistance from all staff
• Have their privacy and confidentiality respected

Adopted 12/2013